Return Policy

Return Policy for DrinkSpotNG

At DrinkSpotNG, we strive to deliver high-quality products and ensure that you are fully satisfied with your purchase. Please read our return policy below.


Return Conditions

  1. Eligibility for Returns: We accept returns of most new, unopened items within 30 days of delivery for a full refund. Due to health and safety concerns, opened or used products cannot be returned.
  2. Damaged or Incorrect Items: If you receive a product that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery. We will arrange a return or exchange and cover any shipping fees associated with the handling of the faulty item.
  3. Proof of Purchase: All returns must be accompanied by the original receipt or proof of purchase.


How to Return an Item

  1. Contact Customer Service: Before returning any item, please contact our customer service team at or 0802 808 0920 to initiate the return process. You will receive a Return Authorization (RA) number which is necessary to proceed with the return.
  2. Packaging the Return: Securely pack the items in the original packaging, including all paperwork, parts, and accessories. Items must be returned in their original condition to ensure full credit.
  3. Shipping: Once you have your RA number, ship the item(s) to the return address provided by our customer service. The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item). We recommend using a trackable shipping service to ensure the return is received.
  4. Processing Refunds: Refunds are processed within 7-10 business days of receiving your returned item. Refunds will be issued to the original method of payment. Please note that original shipping fees are non-refundable unless the return is due to our error.



If you wish to exchange an item, the quickest way is to follow the return process for the item you wish to return and place a new order for the item you wish to receive.


Contact Information

For more assistance, please contact our customer service team. We are here to help you!